Terms of Service

Last Updated: August 23, 2025

Welcome to Varellia. These Terms of Service (“Terms”) govern your access to and use of www.varellia.shop (the “Website”) and any purchases made through our Website.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. About Varellia

Varellia is an online store offering traditional Chinese tea ware, tea sets, tea accessories, and related products inspired by Chinese tea culture.

Our goal is to introduce the beauty of traditional Chinese tea culture and craftsmanship to tea lovers around the world.

2. Eligibility

By using our Website, you represent that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use the Website only for lawful purposes.
• You will not use the Website in a way that violates applicable laws or regulations.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, and other information displayed on our Website are accurate.

However, slight differences may occur due to:

• Screen and monitor settings
• Photography and lighting conditions
• Handmade or traditional manufacturing processes
• Natural variations in materials
• Differences between individual products

Some of our tea ware may contain handmade or traditional craftsmanship. Minor variations in color, texture, shape, glaze, or finish may therefore occur and should not necessarily be considered defects.

We reserve the right to correct product descriptions, pricing, availability, or other information at any time without prior notice.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase
• Discontinue products
• Modify product specifications
• Refuse or cancel an order where necessary

If a product becomes unavailable after you place an order, we will notify you and provide an appropriate solution, which may include a refund of the unavailable item.

5. Prices

All prices displayed on the Website are subject to change without notice.

The price charged for your order will generally be the price displayed at the time the order is placed.

Depending on your location, additional charges may apply, including:

• Taxes
• Import duties
• Customs fees
• VAT
• Brokerage or handling fees

Unless explicitly stated otherwise at checkout, such charges may be the responsibility of the customer.

6. Orders

When you place an order through our Website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation email. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order for reasons including:

• Product availability
• Pricing or listing errors
• Payment issues
• Suspected fraudulent activity
• Incorrect shipping information
• Technical errors
• Other legitimate business reasons

If we cancel an order after payment has been received, we will provide an appropriate refund.

7. Payment

We accept payment methods displayed during checkout.

Payment information may be processed by third-party payment providers.

You agree to provide accurate and complete payment and billing information.

We reserve the right to delay or cancel an order if a payment cannot be successfully verified or processed.

8. Shipping and Delivery

We work with third-party shipping and logistics providers to deliver orders.

Estimated delivery times displayed on the Website are estimates and are not guaranteed delivery dates.

Delivery times may be affected by:

• Customs clearance
• Weather conditions
• Holidays
• Carrier delays
• Incorrect or incomplete shipping information
• International transportation conditions
• Local delivery restrictions
• Other circumstances beyond our reasonable control

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because the shipping information provided by the customer was incorrect or incomplete, additional shipping charges may apply.

9. International Orders

Varellia serves customers internationally.

For international orders, the customer may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Customs policies vary by country. Varellia cannot guarantee that an international shipment will be free from customs charges or delays.

Customers are responsible for complying with applicable import laws and regulations in their country.

10. Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Before returning an item, customers should contact our customer service team for return instructions.

Items may be subject to eligibility requirements, including condition, packaging, and return timeframe.

For detailed information, please review our Refund & Return Policy.

11. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

We may request:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A description of the issue
• Other information reasonably necessary to investigate the claim

Please retain the original packaging until the issue has been resolved.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate personal and shipping information
• Reviewing order details before completing a purchase
• Using products appropriately
• Following reasonable care instructions
• Checking local laws and import requirements where applicable

Varellia is not responsible for problems caused by incorrect information provided by the customer or improper use of products.

13. Intellectual Property

All content on the Website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Videos
• Images

is owned by or licensed to Varellia unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our Website content without prior written permission.

14. User-Submitted Content

If you submit reviews, photographs, comments, or other content to our Website, you represent that you have the right to provide such content.

By submitting content, you grant Varellia a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that:

• Is unlawful
• Is misleading or fraudulent
• Violates another person’s rights
• Contains malicious software
• Is abusive, threatening, or defamatory
• Infringes intellectual property rights

We reserve the right to remove content that violates these Terms.

15. Prohibited Uses

You may not use the Website to:

• Violate any applicable law or regulation
• Commit fraud or facilitate fraudulent transactions
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Scrape or collect Website data without authorization
• Interfere with Website security or operation
• Impersonate another person or business
• Use the Website for unlawful or abusive purposes

16. Third-Party Services

Our Website may use third-party services for payment processing, shipping, analytics, advertising, hosting, security, and other functions.

Third-party services may have their own terms and privacy policies.

Varellia is not responsible for the independent policies or practices of third-party service providers.

17. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

• The Website will always be available
• The Website will be completely error-free
• Product information will always be completely accurate
• Website functionality will be uninterrupted
• All products will always be available

Nothing in these Terms excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Varellia shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of products.

Our liability will not be limited or excluded where such limitation is prohibited by applicable law.

Nothing in these Terms affects mandatory consumer protections available under the laws applicable to you.

19. Force Majeure

Varellia will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• War or civil unrest
• Government actions
• Epidemics or pandemics
• Transportation disruptions
• Customs delays
• Labor disputes
• Internet or telecommunications failures
• Other unforeseeable events

20. Privacy

Your use of our Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

21. Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective when the updated Terms are published on this page unless otherwise required by applicable law.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

22. Governing Law

These Terms shall be interpreted and applied in accordance with applicable laws.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws of their country or place of residence.

23. Contact Us

If you have any questions about these Terms of Service, please contact us:

Varellia

Website: www.varellia.shop
Email: Serve@varellia.shop

We are happy to assist you with questions regarding products, orders, payments, shipping, returns, or other matters related to your Varellia experience.