Refund & Return Policy
Last Updated: August 23, 2025
At Varellia, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
This Refund & Return Policy explains when and how you can request a return, replacement, or refund for products purchased from www.varellia.shop.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused
- In its original condition
- In the original packaging where reasonably possible
- Complete with all accessories and included items
- Free from damage caused by improper use
Items that do not meet these conditions may not be eligible for a refund or may be subject to a partial refund.
2. How to Request a Return
Before sending any product back, please contact us at:
Email: Serve@varellia.shop
Please include:
- Your order number
- Full name
- The item you wish to return
- Reason for the return
- Photos or videos when applicable
Please do not send a return to an address provided on the original shipping package unless our customer service team has specifically instructed you to do so.
We will provide return instructions after reviewing your request.
3. Damaged Products
Because tea sets and traditional tea ware may contain ceramic, porcelain, glass, or other fragile materials, damage during transportation may occasionally occur.
If your item arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the outer packaging
- Photographs of the shipping label
- A brief description of the damage
Please keep the damaged product and original packaging until we have completed our review.
Depending on the circumstances, we may offer:
- A replacement
- A partial refund
- A full refund
- Another appropriate solution
4. Wrong or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
We may ask you to provide photographs of the products received and the packaging so that we can investigate the issue.
If the mistake is confirmed to be on our side, we will work with you to provide an appropriate solution, such as sending the correct item or issuing a refund.
5. Change of Mind
If you simply change your mind about your purchase, you may request a return within the applicable return period, provided that the item meets our return requirements.
Unless otherwise required by applicable law, the customer may be responsible for return shipping costs in cases where the product is not defective, damaged, or incorrectly shipped.
The original shipping fee, if any, may not be refundable.
6. Defective Products
If you believe a product has a manufacturing defect, please contact us with your order number and clear photographs or videos showing the issue.
We will review the situation and determine whether the product qualifies for a replacement, repair, refund, or other appropriate solution.
Normal variations associated with traditional or handmade products are not necessarily considered defects.
7. Handmade and Traditional Products
Some Varellia products may be inspired by traditional Chinese craftsmanship or produced using traditional techniques.
Because of the nature of these products, minor differences may occur between individual pieces, including:
- Slight color variations
- Small differences in glaze
- Minor texture variations
- Subtle differences in shape
- Small differences in patterns
- Minor handmade marks
These characteristics may be part of the natural character of traditional craftsmanship and do not necessarily constitute manufacturing defects.
8. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been used
- Products damaged through misuse or improper care
- Products modified by the customer
- Products damaged after delivery due to accidents
- Items returned without prior authorization
- Products that are otherwise excluded by applicable law
Where applicable law provides mandatory consumer return rights, those rights will take precedence over this section.
9. Return Shipping
If the return is caused by an issue attributable to Varellia, such as:
- Incorrect item sent
- Defective product
- Product damaged before or during shipment
we may provide an appropriate return shipping solution.
For returns due to personal preference or change of mind, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
10. Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or bank, it may take several business days for the refunded amount to appear in your account.
We are not responsible for delays caused by banks, credit card companies, payment processors, or other financial institutions.
11. Partial Refunds
In certain circumstances, a partial refund may be offered, including when:
- The product has minor damage that does not prevent normal use
- The product has been used or handled beyond what is reasonably necessary to inspect it
- The original packaging or accessories are missing
- The returned item has reduced value due to customer-caused damage
Any partial refund will be determined based on the specific circumstances of the order.
12. Exchanges and Replacements
If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund where appropriate.
Replacement availability depends on product inventory.
If the same product is unavailable, we may offer a refund or another suitable solution.
13. Refunds for Canceled Orders
If you request cancellation before your order has been processed or shipped, we will make reasonable efforts to cancel the order.
If the order has already been shipped, the standard return procedure may apply.
Some orders may not be cancelable once they have entered the fulfillment or shipping process.
14. Customs Duties and Taxes
For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may be the customer’s responsibility unless otherwise stated at checkout.
Unless required by applicable law, customs duties and import charges are generally not refundable by Varellia.
15. Refused or Unclaimed Packages
If a package is refused, abandoned, or remains unclaimed by the customer and is returned to us, the customer may be responsible for applicable return shipping, handling, customs, or other charges.
Any refund will be considered after the returned package has been received and inspected.
16. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank.
If you have completed these steps and still cannot locate your refund, please contact us at:
17. Consumer Rights
This policy does not limit any mandatory consumer rights that apply under the laws of your country or region.
If you are located in a jurisdiction that provides statutory cancellation, return, refund, warranty, or other consumer protections, those rights remain unaffected by this policy.
18. Contact Us
If you have questions about returns, refunds, replacements, or damaged products, please contact our customer service team:
Varellia
Website: www.varellia.shop
Email: Serve@varellia.shop
Please include your order number in your email so that we can assist you more efficiently.